Microsoft Dynamics CRM Overview, Courses and Certification

By | January 8, 2010

Microsoft Dynamics is a familiar line of business management solutions that help grow your business with enterprise resource planning (ERP) and customer relationship management (CRM) capabilities designed to help automate your unique business processes and accelerate your organization’s success.


CRM is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization  to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics.


According to Forrester Research, spending on customer relationship management is expected to top $11 billion annually by 2010, as enterprises seek to grow top-line revenues, improve the customer experience, and boost the productivity of customer-facing staff.


Customer relationship management tools have been shown to help companies attain these objectives:


·         Streamlined sales and marketing processes

·         Higher sales productivity

·         Added cross-selling and up-selling opportunities

·         Improved customer service

·         Increased call center efficiency

·         Higher close rates

·         Better customer profiling and targeting

·         Reduced expenses

·         Increased market share

·         Higher overall profitability


Microsoft Sponsored training for Dynamics CRM training and applicable for the competencies for partners.


Keep up to date with and register for the latest training programs delivered by our Microsoft Certified Partners for Learning Solution. Upcoming courses include

• Applications in Microsoft Dynamics CRM 4.0
• Installation and Deployment in Microsoft Dynamics CRM 4.0


Start Date

# Days


Cost (Additional Discounts available for Microsoft Partners)

Course Description (or link to page on MS Learning)

20 Jan 10


Applications in Microsoft Dynamics CRM 4.0 (8913)


04 Feb 10


Installation and Deployment in Microsoft Dynamics CRM 4.0 (8911b)



To book a course, or for more information on the above a please do not hesitate to contact New Horizons on 01 8898700, Web Enquiry, or email


For a full list of technical training please see the following link:

To become a Microsoft Partner on Dynamics you need have staff who are certified for Dynamics DRM exams and certification available: 




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